Arini tak besh..

Still in UAT mode. We got 2 UAT.

I am frustrated with 1 of d test. It was 100% for few minutes n on hold without any explanation from our side. It's not d user who didnt want to listen. But, it's US not to explain. It's not unfair to me. And Zura might had the same feeling, i believe.

Not to say that i'm perfectionist. But, i think, i'm a person who always foresee problems and have plan to avoid it. Working with all these Lions & PMS (Premenstrual Syndrome) mood of users,for me this could be at least 1 of the Keris Hang Tuah out of their 100 M-16.

So, for this test, i already foresee we might get fail. How did i know? No 6th sense. It was a big issue during Ampang UAT. So, it's lesson learn for me. No 2nd time for SGB!!So i asked my bosses bout this, but yeah, they are so-so into it. Yes,they gave answers. May be it's also my fault not that confidence to see the HOD, to explain all this. But actually, i did have a plan to see her but she's not there when i was available to ask her. I keep asking my bosses to change the script as it's contradict with user's flow. They said:

1) " Just let it be. Since Ampang now can accept the new flows which previosly as in war to get clarification"

2) "oh yes aa?no, if they ask, we'll tell them they should follow the MOH policy.

3) " Get the circular from Ampang" uh, when i check wif Ampang team, it's actually only verbal instruction from MOH. For me, we dont have

4) " Ok, we'll ask during UAT Script discussion with user". Owh, sadly, i wasnt there. Was somewhere, preparing the tedious print routing problem (U nkow, mcm dah cukup towaf dah dok buat benda yg sama). When i check, there's no issue for that script. Mean, d user agreed.



So, no changes in made.



Emm, i think i'm a type of person who not easily get satisfaction. So, before d UAT day, i planned to see d HOD & wanna get her approval for the script. Again, she's not there. Earlier, i was informed that my boss wanted to show d script to her. So, i asked, but i got irrelevant reply. Tanya lain, jwb lain la pulak kan...haish!! So, me, zura n the other boss met d MO. He did agreed. Good, now i'm well prepared for d UAT. I'm satisfied.



On d UAT day, d HOD wanted to cancel the already 100% script, after realizing that it didnt follow d SGB policy. Oh My God!! My heartbeat ran fast! And simply, i was instructed to get d script back for the MO to cancel d UAT result.???!!!!?? And sadly, no explaination was made!!

When i asked y? D answer:

1) " Let user fight with the MOH."

2)" We'll call MOH and let them to decide whether it's fail or not"

Oowwh, sungguh laaa unacceptable answer, for me! y? Because, y today only want to clarify if this matter was already foresee 2 weeks back? Yes, 2 weeks back! i did inform whoever responsible. Then, that's d reason i cried after d script was cancelled by user (For d bosses it's pass, untill MOH says to fail). Frustrated! Even to d MO, y dont u disagreed our script when we met u? And during d UAT u just agreed with ur boss that d script is wrong?

So lesson learn here, clarification need to be done from HOD. Though it's lion, u have too!



I know, ppl might say it's a poyo or not necessarily to cry on this thing. But only thing is, i'm tired of repeating d UAT. Pulak tu, dah expect awal2 bleh fail. Then, org lain tak pedulik. Last2, mmg fail pun. Besides, user will blame me not to discuss this with them. Who might get scolded? Not u bosses!! it's me or zura!!!! Dah la sikit punya susah nak jaga org ED tu. So, mcm mana la i tak nangis td? And it become worse, when d boss said:

" It's contradict??The way that boss said as in i never tell him bouth that. Laaaagiiii la i geram!! Yg i dok bising selama ni tu apa? igt tgh nyanyi ke apaaa? eisk!!



So, what happened, just let it be. It's a cycle & normal thing in working. The more u facing problem, the more experience u get. The more u know how to handle. The returns waiting for u in future.



They did comfort me back and even say sorry. TQ! tapi, takpelah, bagus jgk bising2 ni. Barulah dihargai sikit. As of my diary before, Ppl always take advantage on u, when we be good to them. Berdosa kan? huhuhu..







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